Frequently Asked Questions

What is DropandSell?

DropandSell is a dropshipping automation platform that helps you import products from vendor websites, manage inventory, list on marketplaces like eBay, Shopify, Amazon, and TikTok Shop, and automate order fulfillment.

How does the Chrome extension work?

Install the DropandSell extension from the Chrome Web Store (a one-click "Add to Chrome" install), pin the icon in your browser toolbar, then click the icon and tap "Sign in with DropandSell". The extension links to your account automatically — you don't need to enter an API key, URL code, or anything else. After that, visit any supported vendor or supplier product page, click the icon, and hit "Import Product". The extension automatically captures the product title, price, images, description, and variations, then sends them to your DropandSell store.

If you can't use the Chrome Web Store, you can also install manually from the dashboard under Settings → Advanced — Manual Setup.

What marketplaces are supported?

DropandSell currently supports eBay, Shopify, Amazon, TikTok Shop, and Jumia. You can connect multiple stores and manage all your listings from one dashboard.

How do I connect my eBay/Shopify store?

Go to the Stores page in your dashboard and click "Add Store." Select your marketplace platform and follow the authorisation steps to connect your account.

Is there a free trial?

New users can explore the platform during registration. Paid plans start from the Starter Plan, which includes up to 2 connected stores and full access to product importing and order management features.

How does order fulfillment work?

When an order comes in from your connected store, DropandSell matches it with the vendor product. You can then use the fulfillment wizard to place the order with your supplier and automatically sync tracking information back to the marketplace.

Can I import products from any website?

Yes, the extension works on most vendor and supplier websites. It scrapes product details directly from the page you are viewing. For best results, make sure you are on the individual product page.

How do I contact support?

You can reach us at support@dropandsell.co.uk or use the Suggestions feature inside the app to report issues or request improvements.

What is the referral programme?

Share your unique referral link with others. When they sign up and subscribe, you earn bonus store slots and other rewards. Check the Referrals page in your dashboard for your link and stats.